How can we help?
Find answers to common questions about ordering, shipping, tracking, returns, payments and shopping with Noryelo.
If you still need help after reading the information below, please contact us through our Contact Us page and include your order number if your question relates to an existing purchase.
How do I know if my order was successfully placed?
After completing checkout, you should receive an order confirmation at the email address provided during your purchase.
If you do not see the confirmation, please check your spam or junk folder first. If you still cannot locate it, contact us and provide the name and email address used during checkout.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible after placing it.
We will try to assist where reasonably possible, but we cannot guarantee changes or cancellations once an order has entered processing, fulfillment or shipment.
Where does Noryelo ship?
Available shipping destinations depend on the product, fulfillment location and current shipping availability.
If shipping is available to your location, the applicable options will be shown during checkout.
How long will my order take to arrive?
Delivery estimates can vary depending on the product, destination, fulfillment location, carrier and other factors.
Where a specific delivery estimate is available, it will be shown on the product page or during checkout.
Please see our Shipping Policy for additional information.
How much does shipping cost?
Any applicable shipping cost will be displayed before you complete checkout.
Noryelo may occasionally offer free shipping or promotional shipping depending on the product, destination or current offer.
How can I track my order?
When tracking information becomes available, it will normally be sent to the email address associated with your order.
Please allow some time after receiving the tracking information for the carrier's system to begin showing updates.
Why did I receive only part of my order?
Some orders may contain items fulfilled from different locations.
When this happens, your order may arrive in more than one package and the packages may be delivered at different times.
What should I do if my order is delayed?
Carrier delays can occasionally occur due to customs processing, weather, public holidays, operational disruptions or other circumstances outside our reasonable control.
If your order is significantly beyond the estimated delivery timeframe, contact us with your order number so we can review the available tracking and fulfillment information.
What if my item arrives damaged, defective or incorrect?
Contact us as soon as reasonably possible and provide your order number together with a description of the issue.
We may request photographs of the product or packaging so that we can review the situation efficiently.
Depending on the circumstances, an appropriate solution may include a replacement, refund or another remedy.
Can I return an item?
Eligible return requests can generally be submitted within 30 days of receiving your order, subject to our Returns & Refunds Policy and any applicable consumer rights.
Certain products may have specific return restrictions where permitted by law.
Please review our Returns & Refunds Policy before sending anything back.
Where should I send a return?
Please do not return an item to the address shown on the original package unless Noryelo specifically instructs you to do so.
Return locations can vary depending on the product and fulfillment location.
Contact us first so we can provide the appropriate return instructions.
When will I receive my refund?
Approved refunds are issued to the original payment method.
The time required for the refund to appear in your account can vary depending on your bank, card issuer or payment provider.
What payment methods do you accept?
The payment methods currently available for your location will be displayed during checkout.
Availability may vary depending on your country, currency and Shopify-supported payment options.
Is my payment information secure?
Payments are processed through Shopify's checkout and the payment methods available to your market.
Noryelo does not ask customers to send complete card details through email or the Contact Us form.
Are product colors and appearance exactly the same as the images?
We aim to represent products accurately.
However, small differences in color or appearance can sometimes occur because of lighting, photography, screen settings, manufacturing variations or the device used to view the product.
Any material product differences should be disclosed on the relevant product page.
How can I contact Noryelo?
Use our Contact Us page.
If your question concerns an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.