Refund policy

Last updated: August 2026

We want you to feel comfortable shopping with Noryelo. If something is not right with your order, please contact us and we will review the situation in accordance with this policy and any consumer rights that apply in your country.

30-Day Return Requests

Unless otherwise stated on the product page or required by applicable law, you may request a return within 30 days of receiving your order.

To be eligible for a standard change-of-mind return, the item should generally be in the same condition in which it was received, unused where reasonably appropriate, and returned with any original packaging or accessories supplied with it.

Please contact Noryelo before returning an item. Do not send a return to the address shown on a shipping label or package without first receiving return instructions from us, as return locations may differ depending on the product and fulfillment location.

How to Request a Return

Contact us through our Contact Us page and include your order number, the email address used for the order, the item you wish to return and the reason for your request.

If the product arrived damaged, defective or incorrect, please describe the issue clearly. We may request reasonable supporting information, such as photographs of the item or packaging, so that we can resolve the issue efficiently.

Change-of-Mind Returns

For eligible change-of-mind returns, customers may be responsible for the direct cost of return shipping unless we state otherwise or applicable consumer law requires a different arrangement.

Original expedited or optional shipping charges may not be refundable where permitted by law.

We recommend using a trackable return method when appropriate, as we cannot confirm receipt of a return that does not reach the designated return location.

Damaged, Defective or Incorrect Items

Please contact us as soon as reasonably possible if an item arrives damaged, defective or materially different from what you ordered.

After reviewing the issue, we may offer an appropriate solution such as a replacement, refund or another remedy depending on the circumstances and applicable consumer law.

Customers will not be required to bear return costs for qualifying defective or incorrect goods where the law requires the seller to cover those costs.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns where permitted by applicable law. This can include personalized or made-to-order goods, certain sealed hygiene or personal-care products after the seal has been opened, perishable products and other items for which a legal return exception applies.

Any important product-specific return restriction should be disclosed on the relevant product page before purchase.

This section does not limit your rights where an item is defective, damaged, misdescribed or where applicable law provides otherwise.

Exchanges

We do not currently operate a universal automatic exchange program because products may be fulfilled from different locations.

If you need a different item or variant, contact us first. Depending on the circumstances, we may arrange a replacement or ask you to return the original item and place a new order.

Refunds

Once an eligible return or refund request has been reviewed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

The time required for a refund to appear in your account can vary depending on the payment provider or financial institution.

Refunds will be processed within the timeframe required by applicable consumer law.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible after placing it.

We will try to accommodate the request where reasonably possible, but we cannot guarantee cancellation once an order has entered processing, fulfillment or shipment.

If an order can no longer be cancelled, the applicable return process may be available after delivery.

European Union Customers

Where EU consumer-protection rules apply, eligible consumers generally have a statutory right to withdraw from an online purchase within 14 days of receiving the goods without giving a reason, subject to applicable exceptions.

Noryelo's voluntary 30-day return-request policy does not reduce any statutory consumer rights available to you.

Contact Us

If you have questions regarding a return, refund, damaged item or cancellation, please contact us through our Contact Us page and include your order number whenever possible.