Shipping policy

Last updated: August 2026

At Noryelo, we want you to know what to expect after placing an order. This Shipping Policy explains how order processing, delivery estimates, tracking and shipping-related issues are handled.

Order Processing

Orders require processing before they are shipped. Processing times may vary depending on the product, fulfillment location and order volume.

Where a specific processing or delivery estimate is provided on the product page or during checkout, that estimate should be considered the most relevant estimate for that order.

Orders placed on weekends or public holidays may begin processing on the next business day.

Shipping Destinations

Noryelo may ship to selected countries and regions depending on product availability and fulfillment capabilities.

Available shipping destinations will be shown during checkout. If we are unable to ship an item to your location, the order may not be accepted.

Shipping Costs

Any applicable shipping charges will be displayed before you complete checkout.

From time to time, Noryelo may offer free shipping or other shipping promotions. When available, the applicable terms will be shown on the product page, cart or checkout.

Estimated Delivery

Delivery times depend on factors including:

  • Destination country or region
  • Product availability
  • Fulfillment location
  • Shipping method
  • Carrier performance
  • Customs processing where applicable

Any delivery timeframe shown by Noryelo is an estimate rather than a guaranteed delivery date unless specifically stated otherwise.

Unexpected carrier delays, customs delays, severe weather, public holidays or other circumstances outside our reasonable control may occasionally affect delivery.

Order Tracking

When tracking information is available, it will normally be provided by email after your order has shipped.

Please allow some time after receiving your tracking information for the carrier's system to display movement or updates.

Multiple Packages

Some orders may contain products fulfilled from different locations. In these cases, items from the same order may arrive in separate packages and at different times.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless clearly disclosed before purchase.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Noryelo is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Customs, Duties and Import Charges

International orders may be subject to customs duties, taxes or import charges depending on the destination country's rules.

Where such charges are not collected at checkout, they may be the responsibility of the recipient.

Any applicable treatment may vary by destination and will be reviewed as Noryelo expands into additional markets.

Delayed Orders

If your order appears to be significantly delayed beyond the expected delivery timeframe, please contact us through our Contact page and include:

  • Your name
  • Order number
  • Email address used for the order

We will review the available tracking and fulfillment information and assist where reasonably possible.

Lost or Missing Packages

If tracking indicates that an order has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors or the carrier where appropriate.

If the package still cannot be located, contact Noryelo so we can review the situation.

Questions About Shipping

For questions regarding your shipment or order status, please contact us through our Contact Us page and include your order number whenever possible.